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What AI really changes in B2B commercial operations.

We start from real situations we encounter in B2B commercial operations.
Orders arriving by email, quotes left unanswered, shared inboxes, data that still needs retyping, moving an ERP forward: we explore what AI can really automate and what it changes for teams.

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Automating operations

OCR or AI: what is the difference when reading a purchase order?

OCR fetches each piece of information from the spot it was taught to look at. An order capture agent understands what is being ordered and finds the right product code in your ERP, even when the customer writes it their own way. Reading is rarely where things go wrong. Matching each line to the right item is.

8 min read

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Automating operations

AI or EDI: how do you handle the B2B orders that still arrive by email?

You can have your largest customers connected by EDI and still rekey orders every day. Purchase orders arrive by email, PDFs pile up in the sales admin inbox, spreadsheets still have to be re-entered into the ERP. That is not a failure of EDI. It is simply the flow it does not cover.

4 min read

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